Refund & Returns Policy

Last updated: October 5, 2026

At Levyra, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible to return it or request a refund under the terms below.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

1. Statutory Right of Withdrawal

If you are a consumer purchasing from the European Economic Area or another jurisdiction where a statutory right of withdrawal applies, you may have the legal right to cancel your purchase within the applicable withdrawal period without providing a reason.

For consumers covered by Swedish and EU distance-selling rules, the standard withdrawal period is generally 14 days from the day after you receive the product.

To exercise your right of withdrawal, you must notify us within the applicable withdrawal period. You may contact us at:

Email: support@levyra.shop

Please include your order number and clearly state that you wish to cancel your purchase.

Where required by applicable law, we will provide the appropriate withdrawal information and form.

2. Voluntary 30-Day Returns

In addition to any statutory withdrawal rights, we offer a voluntary 30-day return period for eligible products.

To qualify for a voluntary return:

• The return request must be made within 30 days of receiving the order.

• The journal must be unused and in resalable condition.

• The journal must not be written in, marked, damaged, or altered.

• The journal should be returned in its original packaging where reasonably possible.

• Proof of purchase or the original order number may be required.

Our voluntary 30-day return policy does not reduce or replace any statutory consumer rights that apply to your purchase.

3. Return Shipping

For voluntary returns that are not related to a defect, damage, incorrect item, or other issue for which we are legally responsible, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service when returning an item. We are not responsible for returns that are lost in transit before they reach us.

Where a product is defective, damaged on arrival, incorrectly supplied, or otherwise subject to a legal remedy, we will handle the return and resolution in accordance with applicable consumer law.

4. Damaged, Defective, or Incorrect Orders

If your journal arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:

support@levyra.shop

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the damage or defect

• Photographs of the packaging where relevant

We will review the issue and, where appropriate, provide a replacement, refund, repair, or other remedy required by applicable law.

Please do not send a damaged or defective product back to us unless we have provided return instructions.

5. Non-Returnable Situations

A voluntary return may be refused where the product has been used, written in, marked, damaged, or otherwise handled beyond what is reasonably necessary to inspect the product.

This does not affect any mandatory consumer rights relating to defective, faulty, incorrectly supplied, or otherwise non-conforming products.

6. Refunds

Once an eligible return has been received and reviewed, we will process the applicable refund.

Refunds will normally be issued to the original payment method used for the purchase.

For statutory withdrawals, refunds will be provided within the timeframe required by applicable law. Under Swedish distance-selling rules, refunds generally must be made within 14 days after the business receives the returned product or the customer provides evidence that it has been sent back, subject to applicable legal conditions.

For voluntary returns outside the statutory withdrawal period, refunds will generally be processed within 7 business days after the returned product has been received and approved.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

7. Sale and Promotional Products

Products purchased during a sale or promotional campaign remain subject to applicable statutory consumer rights.

Any additional voluntary return restrictions applying to a particular promotion will be clearly stated before purchase.

8. Contact Us

For questions about returns, refunds, damaged products, or cancellations, please contact:

Levyra
Email: support@levyra.shop
Website: levyra.shop