Shipping policy
Shipping Policy
Last updated: October 5, 2026
At Levyra, we aim to make the ordering and delivery process as straightforward as possible.
Our products may be produced and fulfilled through third-party production and fulfillment partners, allowing us to serve customers in different countries.
1. Order Processing
Our journals may be made to order.
After you place an order, it is submitted for processing and production before being shipped.
Production times can vary depending on the product, fulfillment location, order volume, and other operational factors.
Any production estimates displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.
2. Shipping Times
Estimated delivery times depend on:
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Your delivery country
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The fulfillment location
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The shipping method selected
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Production time
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Carrier processing
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Customs processing where applicable
Estimated delivery times will be displayed where available during the purchasing process.
Delivery estimates are not guarantees.
3. Tracking
Where tracking is available, we will provide tracking information once your order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
If your tracking information has not updated for a reasonable period, please contact us at:
4. Shipping Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you provide an incorrect address and the order has already entered production or shipping, we may be unable to change the address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply where permitted by law.
We recommend carefully reviewing your shipping information before completing your purchase.
5. International Shipping
We may offer shipping to customers in multiple countries.
Shipping availability, costs, delivery estimates, and available shipping methods vary by destination.
Some countries or regions may not be available for delivery.
6. Customs, Duties, and Import Charges
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
Customs rules vary between countries, and we cannot guarantee that an order will not be subject to additional charges or customs delays.
7. Delayed Orders
Delivery times may be affected by circumstances outside our control, including:
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Carrier delays
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Customs processing
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Severe weather
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Transportation disruptions
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Strikes
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Incorrect delivery information
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High seasonal demand
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Other unforeseen circumstances
If your order appears significantly delayed, please contact us at:
We will review the available tracking information and help determine the appropriate next step.
8. Lost Packages
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified by the carrier.
If you still cannot locate the package, contact us at:
We will review the situation and, where appropriate, work with the relevant shipping or fulfillment provider to investigate the issue.
Your statutory consumer rights remain unaffected.
9. Damaged Packages
If your order arrives visibly damaged, please take photographs of the package and product and contact us as soon as reasonably possible at:
Please include:
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Your order number
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Photographs of the package
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Photographs of the damaged product
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A description of the issue
We will review the issue and provide an appropriate resolution in accordance with applicable law.
10. Split Shipments
If an order contains multiple products, items may in some circumstances be produced or shipped separately.
If this occurs, you may receive multiple packages and separate tracking information.
11. Contact Us
For questions about shipping or delivery, please contact us:
Levyra
Email: support@levyra.shop
Website: levyra.shop